EXCHANGES AND RETURNS

If for any reason, you would like to exchange or return your purchased item(s), you can do so within 30 days of receipt. 


Fox Factor will accept, for exchange, items that are in new condition, unworn, unaltered and free of damages by the customer.For an exchange, mail out your item within 30 days from the receipt of the original order. Items cannot be exchanged after 30 days from the receipt of original order. Items must be returned with all Fox Factor tags still attached and must be in their original packaging.


We reserve the right to deny a refund if returned merchandise does not meet our requirements. Full-price and sale items in original condition, with all tags attached, can be returned for a full refund within 30 days of the delivery date. Worn, altered or washed items cannot be returned. In-store purchases cannot be returned at fox-factor.com. 


EXCHANGES


Not the correct size? Let us know. You have up to 30 days to exchange your item(s) FREE of charge.


Please see above for the condition your clothing must be in when exchanging. Please do not harm your poor clothing! We would like to receive it back in the condition that we have sent it.


How to exchange your item(s)?

  • Put the item(s) you wish to exchange in one parcel. If possible, reuse the one from your order 

  • Fill out the Exchange Form included in your order

  • Click here to download your free return label

  • Fill in all required information to obtain your free return label

  • Stick the free return label onto your package and bring it to your local postal office

Upon receipt of your return by our warehouse, we aim to process your exchange request within 3-4 business days. 

As soon as your return is processed, we will send you the requested exchange item(s).


RETURNS


You can return eligible items within 30 days of delivery date.  


If you wish to return the whole order, we will refund the amount you have paid excluding a sum equal to 5,95 EUR for the return shipping charges. 


Partials returns are free of charge! If you wish to send back a part of your order, we will refund the full amount of the item(s) you have returned to us without deducting the return shipping fee.


A returns form will be enclosed with all your orders to make it possible for you to return products. Please ensure that you fill in and enclose the returns form when returning your item(s) to us. If you have not received one, please contact us by e-mail


How to return your items?


  • Put the item(s) you wish to return in one parcel. If possible, reuse the one from your order 

  • Fill out the Returns Form included in your order

  • Click here to download your pre-paid return label. 

    Please note that if you wish to return your entire order a sum equal to 5,95 EUR will be deducted when refunding your return. Partial returns are free of shipping charges.

  • Fill in all required information to download the pre-paid return label

  • Stick the return label onto your package and bring it to your local postal office