FREQUENTLY ASKED QUESTIONS
How do I place an order?
Placing an order is easy and simple. Just follow these 4 easy steps:
– Select your waist size and length size (consult our size guide to find your perfect size).
– Click add to cart and press the check-out button.
– Fill in the required contact information and select your payment method.
– Now just click the order button and we’ll take over from here.
Thank you for your order!
Do you offer free shipping?
Yes, we do! We offer free worldwide shipping and exchanges. Happy shopping!
Can I add an item to my order after I placed it?
Place an order for the additional item you would like to order within 30 minutes of placing your first order, and send us an email so we can ship your orders together.
Can I cancel my order?
We can cancel your order for you and send you a refund if you contact us within 30 minutes of placing your order.
Where is my order?
As soon as we have shipped your order, you will be notified by email.
This email will contain a tracking number which allows you to track the progress of your package. You can check the status of your order two hours after receiving the email via the link provided.
Which payment methods do you accept?
We accept the following payment methods: PayPal, Visa, MasterCard, iDEAL, Bancontact and Maestro.
The total will be charged to your credit card once the order has been placed.
You can also choose to pay for your purchase with the PayPal service.Upon confirmation of your purchase, please select “PayPal” as your payment method and you will be transferred to the PayPal website.If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register for one and proceed with the payment. PayPal is a very safe method of payment. All your purchases are protected by PayPal’s Purchase Protection guarantee. Refunds from returns will be booked onto the registered PayPal account.
How long does it take to receive my order?
Belgium and the Netherlands: 1-2 working days.
Germany: 2-3 working days.
United Kingdom: 2-3 working days.
USA and Canada: 2-3 working days.
We use Postal services for all our standard deliveries. We process your order from Monday to Friday during our service hours. Your purchase will be ready for dispatch one business day after the receipt of payment. During holiday season, please keep in mind that the postal services are busier than usual which may result in a slight delay when delivering your order.
Important: Please note that we cannot deliver to post office boxes.
Why is my promotional code not working?
Please check that the code you are using is still valid. Your code must be entered in the format in which it was received.
It may help to clear your cookies and cache if your code is not working.
Still not working? No worries, we’re here to help. Contact our customer service, and we’ll look for a solution.
How long does it take to receive my refund?
Please allow 14 business days from the day your parcel is posted for your refund to be processed.
We will email you once your parcel has been received and your refund has been processed.
Can I shop the collection in-store?
We have partnered with various stores. Have a look at our Store Locator to find a store near you.
Please contact stores for available styles and sizing, as this may vary. If you would like to make a purchase online and could use some help, we are happy to help.
Please note that for the time being, there are only stores in Belgium and the Netherlands. Other countries will follow soon.
How secure is your website?
As safe as it can possibly be.We take your online security very seriously. Like most trustworthy websites, we use SSL (Secure Socket Layer) technology to protect your personal and payment information. All transactions on our website are processed via a secure online payment gateway which means your data is safe and protected.
Do you offer gift cards?
We currently do not offer gift cards.